Frequently Asked Questions
Everything you need to know about your plumbing project supplies.
How long does shipping take for heavy items like sinks and toilets?
Standard shipping typically takes 3-7 business days. For oversized items requiring freight delivery, please allow 7-14 business days for arrival.
What is your return policy for installed fixtures?
We accept returns within 30 days of purchase for items in their original packaging. Please note that once a fixture has been installed, it is no longer eligible for return due to safety and hygiene standards.
Do your products come with a manufacturer's warranty?
Yes, all products sold at Plumbing Supplies carry the full manufacturer's warranty, which typically ranges from 1 year to a limited lifetime warranty depending on the brand.
Can I get a discount for bulk contractor orders?
Absolutely. We offer competitive pricing for trade professionals. Please contact our support team to set up a contractor account for bulk pricing and tax-exempt status.
What should I do if my items arrive damaged?
Please inspect your package upon delivery. If you notice any damage, document it with photos and contact our customer service team within 48 hours to initiate a replacement claim.
Are all your pipes and fittings compliant with local building codes?
All our products meet national plumbing standards and carry necessary certifications like UPC or NSF. However, we recommend checking your specific local building codes before beginning installation.